We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
But we cannot accept returns/exchange on Heavily Discounted sale items more than 25% or more or Buy X Get Y free items offer. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@urce.in . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@urce.in .
Damages and issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned/exchange, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), Sale/offer products (such Heavily Discounted items more than 25% or more or Buy X Get Y free items offer.) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
URCE.IN believes in & we can helping its customers as far as possible, and have therefore a liberal cancellation policy. The details of the products or product specifications (weight, color, handwork details, size, etc.) as shown on our website are only approximate values. While URCE FASHION shall Endeavour to ensure the accuracy of order of the products, there may be variations in color of the actual product against that as shown on the website, due to nature of fabric, dyes, climatic situations at the time of dying, lighting, digital photography limitations, difference in displays or any other technical or technological reasons. A customer must place an order keeping in mind that minor variation may occur in color, weight, and work, size, etc. as seen on the website against the actual product received. For reference a new customer can check the reviews in our store.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9879861699 or email us at Support@urce.in mentioning your Order ID.
We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
DO’S AND DON’TS WHILE RECEIVING A PARCEL
- For any Cash on delivery packages Customers are not authorized to open the packet before payment.
- If the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person
- The Delivery man’s duty is limited with the delivery of the package to you safely. No more discussion should be entertained.
- Do not give any tips to the delivery person as we are paying well enough to the agencies.
- While you are ordering a cash on delivery order it is your responsibility to keep someone present at the address at working hours i.e 11am to 6pm.
- We cannot assure that the delivery agency will call you before delivery.
1) If you have a problem first drop a message in WhatsApp 9879861699 and email at Support@urce.in
2) In case of receipt of product in damaged condition or, with manufacturing defect or a wrong item has been received, kindly contact us on WhatsApp 9879861699 within 24 hours of receipt of item.
3) It’s very important that you should never send back an item without consulting with us. You should NOT send back the item until and unless you have verified with us, otherwise no credit or replacement shall be given on such cases.
4) Always mention the issues associated with a single order delivery or a package delivery at the same time.
5) Be very much specific while describing the problem because all the returned items are thoroughly examined for defects and other related issues.
6) For Returning the product we arrange Pick up(Free Service)by our courier partners only,
if you wish to return your items by your own please do it via a registered airmail / courier as instructed in our return authorization mail. No other processes will be entertained.
7) At any circumstances, the amount of the item will be refunded only and not the shipping amount.
8) Do return within 7 working days of confirmation from our end. Always return with original packing & original condition (no altered, washed, worn and used items). Always include a copy of the original invoice you received from us.
9) The garment or garments you return will be examined thoroughly without any delay and it will be figured out what went wrong. Immediate actions will be taken from our end and we will make sure to prevent such problems from reoccurring.
10) Since safe and secured delivery to you is always our responsibility, in the same way sending back the items safe and secured becomes your responsibility. If any unwanted damage happens in transit or the package doesn’t get delivered to us, then we are sorry to say that we cannot help you.
11) Shipping Charges for Return is Free if product is Defective/Wrong Delivered. If Customers’ remorse 200 Rs need to pay as a return charge.
12) Shipping Charges for Exchange is Free if product is Defective/Wrong Delivered. If Customers’ remorse 200 Rs need to pay as a return charge/delivery charge.
Reasons of Exchange
- Defective Item delivered.
- Wrong Item delivered.
REASONS WE DON’T EXCHANGE
- Complain about material & Size ( We clearly mention each and every detail about material and quality hence product should be brought after reading product information properly)
- Defect occurred at your place.
- You are informing after 3 days.
- You have changed your mind.
- If exchange done once in the same order no.
- Heavily Discounted items like 25% or more or Buy X Get Y items offer.
A purchased product is normally not be refundable, but if some issues like manufacturing defects or damages, wrong product arises then just drop an email to us at Support@urce.in or feel free call us at 9879861699 with your order no. and product details. Please note that refunds will be issued only if we are responsible for the reason you mentioned. If in case of any damage to the product from the customer’s end occurs, then those issues will not at all be entertained by us and we will not be responsible to give back to you any refund amount.
After receiving back the product at our warehouse we assure you that we will initiate the refund of your money within 7 business days. The refund charge is 200 Rs due to delivery cost. The refund amount will be credited back as per the banking guidelines of your bank.
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